Privacy Policy

King and Queen Souls Ltd

Last updated: [16 June 2025]

Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

- Personal Information: Name, billing address, shipping address, email address, phone number, and payment information.
- Order Information: Details of the products you purchase, your order number, and transaction history.
- Device Information: IP address, browser type, time zone, and information about how you interact with our website.
- Marketing Preferences: Your preferences in receiving marketing messages from us.

How We Collect Information

We collect information in the following ways:
- Directly from you when you provide it during checkout or account creation.
- Automatically through cookies and tracking technologies (see section 7).
- Through our Shopify platform, which powers our online store.

How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order or account
- Provide customer support
- Improve our website and product offerings
- Comply with legal and regulatory obligations
- Send you marketing and promotional materials (if you opt in)

Sharing Your Information

We share your personal information with:
- Shopify, our e-commerce platform provider, to help us run our store.
- Payment processors to securely complete transactions.
- Couriers and shipping companies to deliver your orders.
- Law enforcement or authorities if required by law or to protect our legal rights.

We do not sell your personal data to third parties.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyse website usage. You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your data
- Object to or restrict processing of your data
- Withdraw consent to marketing at any time

To exercise these rights, contact us at sales@kandqsouls.co.uk

Shopify and Third-Party Services

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products. Your data is stored through Shopify’s data storage and databases. Shopify complies with major data protection laws, including GDPR and CCPA.

For more information, see Shopify’s privacy policy: https://www.shopify.com/legal/privacy

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
sales@kandqsouls.co.uk