Delivery Policy

King and Queen Souls Ltd
Last updated: 16 June 2025

Order Processing Times

- All of our garments are printed to order.
- Orders are typically processed and dispatched within 3–5 working days after payment is received.
- Orders placed during sales, holidays, or peak seasons may require additional processing time.

Shipping Methods & Delivery Times

We offer the following delivery options:

UK Shipping

- Standard Delivery: 2–4 working days after dispatch
- Express Delivery: 1–2 working days after dispatch (if selected at checkout)

International Shipping

- Europe: 5–10 working days after dispatch
- Rest of the World: 7–14 working days after dispatch

*Please note:* Delivery times are estimates and may vary due to customs processing, postal service delays, or other unforeseen circumstances.

Shipping Fees

- Shipping fees are calculated at checkout based on your location and delivery method.
- Free UK standard shipping may be available for orders over a certain amount (check our homepage or promotions for current offers).

Tracking Your Order

- Once your order has been dispatched, you will receive a confirmation email with tracking information (if tracking is available for your chosen shipping method).

Customs, Duties & Taxes

- For international orders, customs or import duties may apply.
- These charges are the responsibility of the customer and may be imposed once your package reaches your country.

Delivery Issues

- If your order has not arrived within the estimated time, please contact us at sales@kandqsuols.co.uk with your order number.
- We are not responsible for delays caused by courier services or incorrect delivery information provided at checkout.

Shipping Address

Please ensure that all delivery details are accurate when placing your order. We cannot be held responsible for non-delivery due to incorrect or incomplete address information.

Contact Us

If you have any questions about your delivery, feel free to get in touch:
sales@kandqsouls.co.uk