Return Policy

King and Queen Souls Ltd
At King and Queen Souls Ltd, all of our garments are custom printed;

Custom Items – No Change of Mind Returns

All items are made specifically for you, and as such, we cannot accept returns due to:
- Change of mind
- Incorrect size ordered
- Preference on fit or style

We encourage you to check our size guide carefully before placing your order.

Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your delivery at [your email address] with the following:
- Your order number
- A description of the issue
- Clear photos of the item and the fault

Once we’ve reviewed your claim, we’ll offer a replacement, store credit, or a full refund where applicable.

Return Shipping

If we approve a return for a faulty item, we will cover return shipping costs or offer a prepaid label. Please do not return any items without contacting us first.

How to Reach Us

For any questions or issues regarding your order, please email us at:
sales@kandqsouls.co.uk